FAQ

If you have any further questions, please feel free to contact us at care@cartexy.com and we will respond as quickly as possible.

What material are your bookmarks made of?

Our bookmarks are made of high-quality metal, crafted through a wire-wound process. They are durable and both beautiful and practical.

Will the bookmarks scratch the pages of your book?

No. Each bookmark has a polished edge to ensure a smooth fit without damaging the pages or cover.

How long does it take to ship after placing your order?

Orders will be shipped within 3 business days after payment is completed. Shipping may be delayed due to holidays or special circumstances, and we will notify you in advance.

Are returns available?

Yes. We offer returns if the product you received has quality issues or meets our return policy. For details, please visit our return policy page or contact care@cartexy.com.

Can the bookmarks be customized?

We currently do not offer personalized customization services, but we are planning more customization options, so stay tuned.

Why haven't I seen any shipping updates for my order?

Sometimes, there may be slight delays in shipping information. Please allow 48 hours for further updates. If there are no updates for an extended period, please contact care@cartexy.com and we will follow up with you.

Can you ship to other countries?

We offer international shipping. Please refer to the checkout page for specific shipping costs and delivery times or contact us for more detailed information.